There are a number of reasons that your password may not be working.
1. You need to enter your username and password in the same exact case sequence as you did when you signed up because our system is case sensitive. Make sure you are using capital and lowercase letters when necessary. This problem accounts for 90% of access difficulties.
2. If you still can't get in and are redirected to the login page or don't even see the login page, download and install Internet Explorer or Firefox. Use Internet Explorer or Firefox to access our sites.
Common browsers: Internet Explorer, Mozilla FireFox, Netscape, or Safari.
3. If you are using the AOL browser, please use your AOL browser only to establish an internet connection. We have encountered a login issue with AOL users which run into conflict with our security settings. AOL browsers have a particular setup where they assign a different IP adress during each browser session, so as a result our security settings will automatically redirect the user after the third IP adress is assigned. If you are using AOL and have established an internet connection, use Internet Explorer or Firefox to access our sites.
4. We processed your account and found you didn't include enough valid information.
5. Your credit card was declined because of a lack of credit or because we do not have the address where you receive your credit card statement.
6. Perhaps your credit card has expired and you need to provide us with a new expiration date.
7. Your credit card was declined the last time we ran it.
8. You cancelled your account and forgot it.
9. Your account was cancelled by us for unauthorized use of a credit card or similar reasons.You moved and didn't notify us. Therefore your credit card was declined because your address could not be verified.

1. Our movies are in :
WMV format for Windows ,
MPEG-4 (H264) format for Apple and
MPEG-4 (H264) format for iPod and iPhone.
On PCs, we recommend Windows Media Player , which is generally complimentary with the Windows operating system.
If you are viewing the site from a Mac and want to view WMV format Movies, we recommend the Flip4Mac WMV plugin for Quicktime, which is available freely here.
If you are viewing the site from a Mac and want to view MPEG-4(H.264) Movies , we recommend Quicktime Player for MP4(H.264)movies .
2. Another way to solve the problem is to download a video right click on the screenshot and choose "save target as". Place the video in the folder that you like and launch it. If it doesn't work with windows media player, please do the following: open the start menu and choose Run. Type in mplayer2 and you'll get another windows media player. Choose "open" and browse for the video that you've downloaded. It should play.
3. Are you trying to play a "streaming video" ? Streaming movies require that you have nothing on your computer or network that interferes with the communications between our streaming servers and your computer. The following can block the ability to play streaming movies:
Corporate networks, home routers (wireless network), Hotel networks...
Try, right-click on a clip and save it to your hard-drive. Now play the clips from your hard-drive. If you can play the clip, you know the problem is either with your internet connection or with your network. If you cannot play the clips, the problem could be your computer. Make sure you have installed the latest version of Internet Explorer or Firefox.
If you are not on DSL or cable, streaming videos will never look good. For better results, download the clips to your computer and play them from there.
4. AOL USERS: You may not be able to view the streaming videos through AOL. Unfortunately, that is a feature of AOL's world wide web browser that we cannot do anything about. Install Internet Explorer or FireFox and use it to view our videos! It's free!
3. If you still have a problem, please contact us
using this address:
Impressum
Please specify the details and we will do our best to solve your problem.

Windows PC users: We recommend to download our WMV movies.
To download just click on the movie download of your choice. A drop down box will appear, click Save Target as... (or Save Link as..., or similar) and save the file to a folder on your hard drive and wait for it to download.
You will then be able to keep the movie and view it when you are offline.

Mac users: We recommend to download our MPEG-4 (H264) movies.

Alternative download (right click).
Windows PC users: You need to right click on the movie download of your choice, a drop down box will appear, click Save Target as... (or Save Link as..., or similar) and save the file to a folder on your hard drive and wait for it to download. You will then be able to keep the movie and view it when you are offline.
Mac users: You need to hold CTRL then click on the movie download of your choice,
a drop down box will appear, click Save Target as... (or Save Link as..., or similar) and save the file to a folder on your hard drive and wait for it to download. You will then be able to keep the movie and view it when you are offline.

All movies are available with an MPEG-4 (H264) download version, which you can play back on your iPod or iPhone.
Please save the download file to your computer, then transfer the file to your iPod or iPhone via Itunes software.
Once you have downloaded the MPEG-4 file, open your Itunes application and select: File / Add File To Library - this will open a new window where you can locate the file previously downloaded. Your movie will now be available for viewing on your iPod or iPhone.

Wait till the pictures have loaded completely. Position your mouse over the photo, click on it with the right mouse button, then click Save Picture/Image as.

Our downloadable picture archive packed with ZIP compressor. Almost every popular software can unpack ZIP-arcive:
Winzip , WinRAR , Power Archiver , Pkzip , 7-Zip .
Mac Users: OS X has a built in archive maker, right-click or try a utility called "stuffit" which can also handle zip files. If you do not have this utility, you can download it free.

In order to play WMV movies on the mac, download the Windows Media Player Flip4Mac. Follow the instructions to install the player. Please make sure your browser is closed when installing the software.

We use Verotel as our primary payment processor. This is a reputable company used by thousands of sites, providing safe and secure payment processing services. If you have any questions concerning payment processing, we recommend checking the Verotel FAQ Website .

A recurring membership means that for your convenience we automatically extend the duration of your subscription as it expires, according to the type of membership you initially choose.

For Verotel memberships: please visit the Verotel support site .

Hierodule productions ltd. promises our members complete discretion! We will not contact any of our members under any circumstances unless replying to an enquiry made by them.

To protect your privacy, your membership will by discreetly billed by Verotel.

It is extremely easy to cancel/discontinue your membership at ANY time. For password problems, cancellations, or any other questions regarding your membership please contact: Verotel

Unlike many other online membership sites, if you have a problem that can not be answered or is not solved online you can talk to a "real live person". Our customer service phone number in Europe is +49-30-398-375-27. The best time to call is between 10:00am and 2:00pm, CET – Central European Time.

We are committed to protect your privacy online. We do not share the information that you have provided to us with third parties. We do not store any of your credit card/check processing information, that information is protected and stored by Verotel. For further information please read Verotel's Privacy Policy or see our Privacy Policy statement on the homepage.

This site operates software that identifies multiple users / sharing of passwords. Any deliberate offenders will find their accounts terminated.

Our members are welcome to view and download the images and movies on this site for their own personal use. The pictures/images, movies & other content on this site are copyrighted and as such are: not to be posted, uploaded, sold, redistributed, web shared, reproduced or used for any other purpose commercial or otherwise without permission.